Weekend Reception Team Member

We are currently looking to recruit a Weekend/Evening Reception Team Member to work 6-12 hours per week including 8.30am-11.30am every Saturday and Sunday and occasional evening shifts. Reporting to the Reception Team Manager, this role will have a number of key elements, such as:

• Acting as the first point of contact for our members. This is a key role that requires exceptional people skills and knowledge of club operations.
• Being confident in dealing with membership sales enquiries.
• Being able to carry out reception duties efficiently including taking bookings and payments, being confident handling member queries both via telephone, email and in person.
• Contributing to the overall member experience, helping to promote the club’s ethos.

The Candidate

The successful candidate must be able to demonstrate:

• A friendly and confident demeanour
• Experience of working in a reception role and in a customer facing environment
• Experience of using Microsoft Office including Word, Excel and Outlook
• Experience of multitasking and managing conflicting demands
• The ability to work on own initiative, and as part of a team

The successful candidate will also be subject to an enhanced DBS check, and must provide two employment references.

The Club

Club Towers is a premium health & racquets Club located in Bedford, offering our members a wide range of excellent facilities including a high-class gym, three studios, tennis, squash, treatment rooms, swimming pool and spa. Since opening in 2017, we have been highly successful, building a large membership base, and now operating a waiting list for new members.

Our members expect high levels of customer service from our staff team and hence we look to recruit people who are capable of interacting positively with our members to ensure they are well looked after.

Salary & Benefits

We invest in our staff team, offering regular training, the opportunity to improve key skills and to contribute to the development of each department.

The rate of pay is £11.45 per hour. We also operate a bonus scheme for all of our staff and operate a contributory pension scheme. Holidays are initially 30 days (pro rata, including bank holidays), rising with length of service. 50% complimentary Club membership is included with this position, and discounted membership for family (after probation period).

To apply, please send your C.V. to [email protected] with a covering letter stating why you are applying and what you feel you would bring to the club and the role.

Closing date: 30 June 2024

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